About Total Technology Solutions

IT is our only business. Seamlessly removing IT concerns so that clients can concentrate on their core business, is our primary goal. And Total Client Satisfaction is the standard we strive for at all times.

We ensure this by meeting firm commitments:

  • Our founding team continues to lead and direct the company.
  • We are committed to excellence, to harnessing technology.
  • We listen, we understand, we remediate, to provide worry-free, end-to-end IT solutions.
  • All staff complete Criminal Justice Information Services (CJIS) Security Training, as well as Cybersecurity Awareness training.
  • Ongoing training is a way of life at Total.

Mission Statement

When Total was founded back in the late 1980’s, I along with my partners had a clear focus: helping customers get premier service for their information technology needs. Today, decades later, our vision remains the same: providing thorough, knowledgeable and accurate IT Support maintained and secured by Total.

Vincent Tedesco

Founder, President and CEO of Total Technology Solutions

Meet Total's Leadership Team

Vincent Tedesco

President & CEO

Lisa Guerin

Sr. Vice President, GOV/SLED

Tim McKnight

Managing Partner

Joseph Cassano

Director of Finance

Chris Repetti

Chief Technology Officer

Testimonial

Slide 8

I have been working at Total Technology Solutions full-time (More than 3 years)

Pros:
Management is very focused on customer service. Techs are all highly skilled and make sure they provide top service. Management and ownership treat you like family and really care about your success.

Cons:
I can't think of any.

Advice to Management:
Keep focusing on growing the company and getting new revenue streams.

CURRENT EMPLOYEE - SALES IN MELVILLE, NY
"Great place to work"
Slide 7

I have been working at Total Technology Solutions full-time (More than 3 years)

Pros:
Total is a great company with great coworkers and great customers alike. Work is varied and technicians have a chance to learn new products all the time. Total also encourages us to cross-train and to learnnew products and software on our own whenever we can.

Cons:
None, Total is a great company to work for. Sometimes the hours can be tough, but that's standard for the IT industry. Travel can make you weary as well, but that again is standard for our industry.

CURRENT EMPLOYEE - ANONYMOUS EMPLOYEE
"Excellent company to work for"
Slide 9

I want to thank you and the folks at Total Technology Solutions for coming up with a great backup solution that provides both, on-premise and off-site cloud backup. After working with you and your technical staff you recommended a great hardware appliance for onsite use that allows me to do quick restores, with an option of using that same device as a Virtual Server in the event of a hardware failure. For offsite, Total provided a very reliable cloud backup which is also working out extremely well. Thanks again for the great service!

DATA SECURITY
Network Administrator
Slide 10

The staff at Total are extremely technically competent, they understand our business, and are completely honest and ethical in their business dealings. When they proposed that we move our email from our in-house Exchange server to Microsoft’s Outlook365 Cloud solution, we listened. We took their recommendation, and they delivered on time and on budget.

PUBLISHING
IT Manager
Slide 11

I just wanted to tell you that we are very happy with Total’s service. Everyone is great to work with – very pleasant and always taking care of our issues/problems/questions. When Total works on a project for us, you can be sure there are no loose ends. Everything is working, and they make sure I know how to control/access things on my side and that I don’t have any questions. Recently, Total worked on setting up a new VPN connection so we can access our data from the [police] cars. It’s a huge step forward for us. They are very thorough and always make sure that I am satisfied with the result. Again, thanks for hiring an excellent support staff – all of them. We think they’re great!

PUBLIC SAFETY
IT Specialist
Slide 12

You guys are providing excellent service. Total’s staff has been great to work with and always makes time to help me out. It has been a great relief to me to not have to worry about the firewall, servers and backups. It is well worth the money. I would, and do, recommend your services to others wholeheartedly

PUBLIC SAFETY
Sergeant
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