Managed Services: Essential Support Program (ESP)

Managed Services: Essential Support Program (ESP)

In the case of IT, Managed Services do not mean that your network will never be attacked by the inevitable phishing expeditions, or assaulted by malware, ransomware, viruses or related cyber attacks. Having Total’s Managed Services in place means your network will be protected against them.

It means your network is being scanned proactively, 24/7/365 for these dangerous invaders…to address any system problems or security issues…and to help prevent them before they occur.

It means virtually no downtime, lost revenue or service interruptions, or huge costs associated with lost productivity and missed deadlines.

It means you can concentrate on your core competencies while we concentrate on your IT.

Key Features of Total’s ESP Managed Services

System Alerts and Failure Notifications

Live Monitoring of Resource Utilization

Virus Detection

Disk Drive Analysis

Patch Management

Inventory of Hardware and Software License Keys

Asset Management

Installation, Configuration And Monitoring Of Third-Party Software

Network Operations Center (NOC)

Total’s

Call Center

Total’s

Call Center

Our technical support team, located in our Network Operations Center (NOC) in Melville, New York, provides live support to ensure timely resolution to client service requests. Whether calling, emailing, or contacting us through the client portal, Total’s highly trained and knowledgeable staff is dedicated to providing you with expert IT guidance and the highest level of customer service.

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